chocofrutas.com / Alimentos Cook, S.A.

PROTECTION AND SECURITY 

Alimentos Cook, S.A. (which from hereinafter we will refer to as “COOK”) is the sole owner and operator of the all content found on this site chocofrutas.com. COOK is a Costa Rican corporation. This Privacy Policy (which from hereinafter we will refer to as the “Policy”) is a corporate effort by COOK to protect all the personal information and data you share and will continue sharing on the website chocofrutas.com.

This Privacy Policy explains the procedure on how all the personal and private information of the website users is treated, and how COOK collects, uses and safeguards that information, in order to fully comply with the rights of the owners of the information under the applicable law, when visiting and registering on our website, or by any other means. This Policy is focused to enable you to make knowledgeable choices about whether to provide or not, your personal information to us. It also advises you of the opportunity to direct us to limit the manner in which your personal data may be used and treated by us, always trying to safeguard the interests of the users. This Policy could be updated without any form of previous notification or notice, and is applicable to all users of the site.

You should always keep in mind that the access to our site is completely free. There is no obligation by the users to provide and reveal personal information. COOK can store and analyze data given by IP addresses, only for corporate and internal purposes, with the objective to enhance the customer experience, keeping the information confidential. By using this website and using all the services it may provide, including registering and shopping, you are performing an unequivocal act that allows us to conclude that you have accepted the terms and the conditions described in this Policy. 

The information that COOK collects, and the quantity of information collected will depend upon the level of your use. Every user of the site aiming to become a registered user, would be required to enter, including but not limited to, the full name, user name, email address and a password when signing up. You may visit the site without being a registered user. Outside of this, all other information may be completely optional. Likewise, COOK in specific cases, may need to contact you

using the contact information you provide, only in cases where the company has to clarify information regarding an order or an entry.

 

By using the information you provide, COOK will provide the services offered; will improve the service provided; will answer and give response to questions and requests; will fulfill every entry and purchase order; and will share the information to third parties only in the strict situations where the applicable law allows so.

COOK undertakes and will undertake corporate and commercially reasonable efforts to protect all the user´s information from what would be an unauthorized access, loss, misuse or alteration, through technical, contractual, physical and administrative measures. It is important for you to know that our site will be scanned and reviewed on a regular basis in order to detect actual and potential security breaches. 

PERSONAL DATA COLLECTION 

Your personal information, including but not limited to, your full name, user name, password, other contact information, mailing or shipping address, email address, and purchasing history will be collected only to fulfill our corporate mission and aiming to provide an excellent service to the users. 

When you access chocofrutas.com, COOK may automatically collect your information, for corporate purposes as said before, such as, but not limited to: full name, user name, password, other contact information, mailing or shipping address, email address, purchasing history, credit card digits necessary to activate a purchase online, your computer's network address and operating system, the site and your location, and time and date. 

Regarding all the payment information, and because it is necessary when making an order and a purchase online, we collect, process and maintain certain payment information, all in full compliance with the applicable law and data security rules

adopted by banks, financial institutions and credit card companies. COOK will not retain full credit card numbers or security codes. The transmission of this type of payment information will be protected by COOK, using the adequate technology for these purposes.

COOK uses the personal information we collect to process your orders and transactions, process payments as said, to follow up on any requests or comments you may have, to provide quality user service, and to understand your different shopping needs. We may also use your personal information to provide you with promotional information, products and services as well as special notifications, as a part of the value and benefits of your registration.

COOK will not sell or transmit, in any way, your personal information and data, unless you give your express consent and authorization, and when legal authorities, a legal process, a court order or the law requires so. Your email address will only be used by COOK and its entities, and will not be sold or transmitted to a third party in violation of the applicable law. Nevertheless, COOK may disclose personal information when having to respond any claims, or to protect the rights, property or personal safety of COOK and its entities, our customers, our employees or the public. Information and data could also be disclosed or transferred during negotiations of any merger, sale of the company assets or entities, or acquisitions.

Within the above terms, COOK may as well disclose your personal information only to affiliated or related companies which are owned or controlled directly or indirectly by COOK, for internal and corporate purposes only and never for commercial purposes. Additionally, COOK may disclose part of your personal information to third parties, including banks and financial institutions, only when the law requires so. 

COOK is not responsible for any additional personal information that you as a user, provide directly to third parties not related to COOK. The user should become familiar with the third party´s privacy and security practices and policies before disclosing any data.

At any time, you can review your personal information on the site, you can modify or delete your personal information, or you can also request COOK to do so. Be aware that you control your data and information collected by COOK, and you can revoke the authorization for processing information at any time. Lastly, if our need for processing your data ceases, it may be removed from our databases and any other information baseline.

GOOGLE ANALYTICS

“Google Analytics” can be defined as a technology tool which assists the analysis of interactions and traffic of visitors to a site. COOK uses “Google Analytics” on the site. The collection of information via this tool is anonymous. Please visit the following site for details: https://analytics.google.com

THIRD PARTIES 

As said before, COOK could share the information to third parties only where the applicable law allows to do so, and will not be transmitted to a third party in violation of the law.

COOK may disclose your personal information to third parties, including banks and financial institutions, only when the law requires so. Likewise, COOK is not responsible for any additional personal information you as a user, provide directly to third parties not related to COOK. 

COOK may disclose personal information when having to respond any claims, or to protect the rights, property or personal safety of COOK and its entities, our customers, our employees or the public. Information and data could also be disclosed or transferred during negotiations of any merger, sale of the company assets or entities, or acquisitions. 

When a third party gets in contact with your personal information, that information should only be used specifically for the purpose of performing their internal and corporate functions, and it will never be used for any other purpose or be shared. 

COOKIES

"Cookies" are data elements or text files stored in the computer of any person that visits this site and capable of storing information from a website. “Cookies” help us identify you when you come to our website. Some of the services we provide via our website require the use of “cookies”. “Cookies” will help to facilitate access to our website, and record the login information, among other data and material. Said information is for technical use primarily to adapt the web page in order to create a more beneficial experience for the visitor. At the moment you enter this site, you are accepting the use of “cookies”. 

MODIFICATION AND LIMITATION OF DATA

In accordance with all the above, you may request that we limit the use and distribution of your personal information and data, including the total elimination of all your personal information from our data base. You, as well, can direct us not to send to you any notices, emails, promotional offers or communications of any kind. You may give COOK the foregoing direction by contacting us by any means, including but not limited to, via email, phone, or making the request directly online on the site, if possible.

As it is understood, you have the right to manage and to access all of your personal information held by COOK. This Privacy Policy expressly stated the cases and exceptions in which your data can be used and processed, but by no means will you lose control over your personal information. You can contact our representatives during working hours, via email, phone, or via online on the site, if possible, to request in any form, the status regarding the protection of your data. We will always take reasonable steps to verify your identity, and protect your information.

CONTACT INFORMATION

If you have any questions, comments, or concerns regarding the present Privacy Policy, please contact us at:

(Phone number and website)

Alimentos Cook, S.A. Cartago, Costa Rica.